Rolewise

Senior Customer Support Service Delivery Program Manager

Mercury · San Francisco · Remote

USD 154,200–192,800 / year

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Company
Mercury
Location
San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada
Work mode
Remote
Open to applicants from
Specific countries
Level
Senior
Employment
Not stated
Field
Customer Support & Success / Customer support
Stated pay
USD 154,200–192,800 / year
Posted
2026-10-16 (30 days ago)
Visa sponsorship mentioned
Not mentioned
Listing source
Greenhouse

About the role

In 1931, electrical draftsman Harry Beck looked at London’s Underground map and saw a system that had become too complicated to understand. The maps at the time tried to represent the city geographically. Beck realized that wasn’t what riders actually needed. What mattered was how the system connected: which lines went where, where you could transfer, and the simplest way to get from one place to another. So he redrew the network around those relationships instead. His design became the foundation for the modern Tube map and changed how people navigated London. Mercury’s Customer Experience organization has its own increasingly complex network. As Mercury grows, the right place for support…

Excerpt only. Read the full description and apply at the original posting on Greenhouse. We list jobs from public job-board feeds and do not alter employer content beyond this excerpt.

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