Rolewise

Customer Support Specialist

Mercury · San Francisco · Remote

USD 48,100–58,400 / year

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Company
Mercury
Location
San Francisco, CA, New York, NY, Portland, OR, or Remote within United
Work mode
Remote
Open to applicants from
Specific countries
Level
Junior
Employment
Not stated
Field
Customer Support & Success / Customer support
Stated pay
USD 48,100–58,400 / year
Posted
2026-11-12 (3 days ago)
Visa sponsorship mentioned
Not mentioned
Listing source
Greenhouse

About the role

Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 300,000 startups and small businesses from all around the world. This turns out to be a pretty wild endeavor, so we’re looking to bring someone smart onto our Customer Support team to help us out. As a member of our Customer Support team, you’ll make sure our users are charmed by warmth and competence when they have questions or needs that aren’t being met by our product. You’ll radiate intelligence while exercising your best human qualities, like compassion and empathy, even in the face of frustration. You’ll need to understand how our product works in detail.…

Excerpt only. Read the full description and apply at the original posting on Greenhouse. We list jobs from public job-board feeds and do not alter employer content beyond this excerpt.

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