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Helpdesk Automation Engineer

SeatGeek · New York · Office location (mode not stated)

USD 95,000–137,000 / year

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Company
SeatGeek
Location
New York, New York
Work mode
Office location (mode not stated)
Open to applicants from
On-site/hybrid: local candidates
Level
Mid-level
Employment
Not stated
Field
Customer Support & Success / Customer support
Stated pay
USD 95,000–137,000 / year
Posted
2026-10-20 (26 days ago)
Visa sponsorship mentioned
Not mentioned
Listing source
Greenhouse

About the role

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. This role is central to making SeatGeek's Helpdesk and core IT systems proactive by default, powered by automation and AI-driven self-service. You will build smart automations, turn tricky escalations into scalable learnings and solutions, and configure best-in-class AI and automation systems for maximum impact. You’ll take ownership of the employee experience as the technical driver of how employees get help, and how recurring issues are prevented - harnessing demand patterns and data to make support feel…

Excerpt only. Read the full description and apply at the original posting on Greenhouse. We list jobs from public job-board feeds and do not alter employer content beyond this excerpt.

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