Client Support Specialist II
USD 47,130–68,400 / year
- Company
- Meridianlink
- Location
- US Remote
- Work mode
- Remote
- Open to applicants from
- Specific countries
- Level
- Mid-level
- Employment
- Full-time
- Field
- Customer Support & Success / Customer support
- Stated pay
- USD 47,130–68,400 / year
- Posted
- 2026-10-20 (26 days ago)
- Visa sponsorship mentioned
- Not mentioned
- Listing source
- Ashby
About the role
The Client Support Specialist II serves as the first line of defense in resolving customer issues and addressing inquiries for MeridianLink mortgage. The role responds to incoming client communications, documents interactions in case management systems, provides updates on ongoing resolutions, and resolves inquiries through established methods. When issues cannot be resolved directly, they are escalated to the appropriate departments. Expected Duties - Coordinate with internal departments to resolve client issues and follow through until completion. - Handle inquiries using judgment and basic decision-making authority to resolve customer concerns. - Assist in developing support delivery…
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