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IT Support Lead

MongoDB · New York · Office location (mode not stated)

USD 70,000–145,000 / year

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Company
MongoDB
Location
New York City
Work mode
Office location (mode not stated)
Open to applicants from
On-site/hybrid: local candidates
Level
Lead / manager & above
Employment
Not stated
Field
Customer Support & Success / Customer support
Stated pay
USD 70,000–145,000 / year
Posted
2026-11-10 (5 days ago)
Visa sponsorship mentioned
Not mentioned
Listing source
Greenhouse

MongoDBJiraAgileZendeskAzureAWS

About the role

What You'll Do Strategic IT leadership & stakeholder alignment. Partner with business leaders, Executive Assistants (EAs), Workplace/Facilities, and Audio/Visual (AV) teams to translate organizational needs into seamless IT solutions. Manage regional IT budgets, optimize cloud costs (FinOps), negotiate vendor contracts, and drive multi-site hybrid work People leadership & operational rigor. Hire, mentor, and direct a hybrid team of ~15-20 L2/L3 IT support leads and specialists across multiple Americas offices (NYC HQ, Austin, SF, Palo Alto). Establish systems of record and operational workflows using Jira and the ITSM ticketing system to streamline ticketing, project tracking, and lifecycle…

Excerpt only. Read the full description and apply at the original posting on Greenhouse. We list jobs from public job-board feeds and do not alter employer content beyond this excerpt.

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