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IT Helpdesk Specialist 2

Natera · San Carlos · Office location (mode not stated)

USD 25–27 / hour

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Company
Natera
Location
San Carlos, CA
Work mode
Office location (mode not stated)
Open to applicants from
On-site/hybrid: local candidates
Level
Junior
Employment
Not stated
Field
Customer Support & Success / Customer support
Stated pay
USD 25–27 / hour
Posted
2026-10-22 (24 days ago)
Visa sponsorship mentioned
Not mentioned
Listing source
Greenhouse

Jira Health-tech, non-clinical

About the role

POSITION SUMMARY: The User Services / Helpdesk Specialist 2 is responsible for all aspects of IT end-user support in an enterprise biotech environment including: computer hardware, software, office systems, peripherals, phone, voicemail systems, and provides assistance to system administrators as required. As a member of a helpdesk team, position provides IT services via walk-up, phone, email and ticketing systems. The candidate must have a high level of aptitude for analyzing, troubleshooting, and resolving problems with an emphasis on follow-through and customer satisfaction. PRIMARY RESPONSIBILITIES: Investigate, recommend, design, deploy and sustain solutions/technologies to assist with…

Excerpt only. Read the full description and apply at the original posting on Greenhouse. We list jobs from public job-board feeds and do not alter employer content beyond this excerpt.

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