Rolewise

Escalation Manager

MongoDB · Hawaii · Remote

USD 101,000–198,000 / year

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Company
MongoDB
Location
Hawaii
Work mode
Remote
Open to applicants from
Not specified
Level
Lead / manager & above
Employment
Not stated
Field
Customer Support & Success / Customer support
Stated pay
USD 101,000–198,000 / year
Posted
2026-11-12 (3 days ago)
Visa sponsorship mentioned
Not mentioned
Listing source
Greenhouse

MongoDB

About the role

Role logistics This role will support FedRAMP customers, which requires US citizenship due to the sensitive nature of data. The schedule for this role will be Saturday - Wednesday from 9 AM to 5 PM local time. There is a 16% increase to base salary due to the weekend schedule. We are looking to speak to candidates who are based in Hawaii for this role. ____ The Escalation Manager is a critical role within Technical Services. As a member of our global Incident and Escalation Management team, they work internally with our Engineering, Services, Sales and Product Management teams, as well as externally with customers and partners, to coordinate and drive the resolution of critical technical…

Excerpt only. Read the full description and apply at the original posting on Greenhouse. We list jobs from public job-board feeds and do not alter employer content beyond this excerpt.

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