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Customer Service Associate

Harperinsure · San Francisco · On-site

USD 30–35 / hour

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Company
Harperinsure
Location
San Francisco
Work mode
On-site
Open to applicants from
On-site/hybrid: local candidates
Level
Junior
Employment
Full-time
Field
Customer Support & Success / Customer support
Stated pay
USD 30–35 / hour
Posted
2026-09-10 (2 months ago)
Visa sponsorship mentioned
Not mentioned
Listing source
Ashby

About the role

THE PROBLEM 36 million businesses in America need insurance—it's not optional. 77% are underinsured. 40% have no coverage at all. The distribution system failed them: too slow, too opaque, too confusing. Over 90% of commercial insurance is still human-led. We're building the inverse: 90%+ AI-led, pushing toward the higher 90s. Not by patching legacy workflows—by building AI that makes humans more effective, improves the customer experience, and eliminates friction at every step. We're adding ~1,000 customers per month. We've grown 100x since last year. We're looking to do even more this year—and that's why we're hiring. Small business owners are used to their insurance broker never calling…

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