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Lead, Quality, Elevated Support

Airbnb · United States · Office location (mode not stated)

USD 106,000–125,000 / year

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Company
Airbnb
Location
United States
Work mode
Office location (mode not stated)
Open to applicants from
On-site/hybrid: local candidates
Level
Lead / manager & above
Employment
Not stated
Field
Customer Support & Success / Customer support
Stated pay
USD 106,000–125,000 / year
Posted
2026-11-13 (2 days ago)
Visa sponsorship mentioned
Not mentioned
Listing source
Greenhouse

About the role

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Partner QA Lead is the Airbnb Quality owner for the Elevated Support service tier across a portfolio of Community Support BPO partner sites. Working across partner QA teams, this role makes sure that each site scores interactions consistently, calibrates to the same standard as Airbnb, and turns what it…

Excerpt only. Read the full description and apply at the original posting on Greenhouse. We list jobs from public job-board feeds and do not alter employer content beyond this excerpt.

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