Rolewise

Founding Support Engineer

Goveagle · New York · On-site

USD 130,000–165,000 / year

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Company
Goveagle
Location
New York City
Work mode
On-site
Open to applicants from
On-site/hybrid: local candidates
Level
Not specified
Employment
Full-time
Field
Customer Support & Success / Customer support
Stated pay
USD 130,000–165,000 / year
Posted
2026-11-09 (6 days ago)
Visa sponsorship mentioned
Not mentioned
Listing source
Ashby

SOC 2AWSSQL

About the role

WHY WE NEED YOU Defense primes and top federal integrators run their RFP lifecycle on GovEagle inside FedRAMP and AWS GovCloud, from our web app, Word, and SharePoint. As we've grown (5x revenue, 10x DAU), so has our support inbox: SSO logins, SharePoint connections, Office add-in issues, and security questionnaires. Most of it needs no code, but today our founders answer it, and answering in minutes is a big reason customers love us. We are hiring our first Support Engineer to own that work. You'll answer fast, debug to the root cause, fix what can be fixed through configuration and admin tools, hand engineers a ticket they can act on immediately when it can't, and close the loop with…

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